Questions & Policies

Check-in is at 3:00 PM and check-out is at 11:00 AM. Self check-in details are shared only with confirmed guests before arrival.

The cottage accommodates up to 6 guests with 2 bedrooms and 2 bathrooms.

Direct policy reviewed September 11, 2026: a full refund within 24 hours after acceptance applies when the booking was requested at least 7 days before check-in. The arrival-based schedule allows a full refund at least 30 days before check-in and 50% at least 14 days before check-in; reservations become non-refundable after the last applicable rule expires or at check-in, whichever comes first. Your reservation uses the policy active when it was made. Review the exact terms in checkout and your confirmation.

Self check-in details are shared only with confirmed guests before arrival. The cottage uses keyless self check-in, and confirmed guests receive private arrival instructions before check-in.

The configured Direct schedule is 50% at booking and 50% 45 days before arrival, with a one-week missed-payment grace period. For stays booked closer to arrival, use the payment amounts and dates shown in checkout; split payments are not guaranteed. Airbnb and VRBO reservations follow the payment terms displayed by those platforms.

No smoking is allowed inside the cottage or on the deck.

No pets are allowed on the property.

No parties or large gatherings are permitted.

Two parking spaces are available directly in front of Cottage 37. Boat trailers should use marina or overflow parking.

Contact the hosts promptly through the booking channel or contact form so the issue can be assessed and resolved as quickly as possible.

Taylorsville Lake Marina is about a 5-minute drive from the cottage.

Use the trip planner for the accepted destination-specific drive estimates and visitor details. Travel times vary with your route and conditions.

Use the trip planner to choose a Louisville destination and check your route before leaving. Driving times vary by destination and conditions.

The public property address is 37 Grand View Dr, Taylorsville, KY 40071. Confirmed guests receive private arrival and access instructions before their stay. Private arrival and access details are provided only to confirmed guests.

Ask the host about the current cleaning process, linens and products if you have allergies or sensitivities. Confirm specific requirements before booking.

Yes. Check-in and checkout are contactless, with private arrival instructions supplied to confirmed guests before their stay.

Heating and air conditioning are provided. Ask the host about ventilation, filters and cleaning products if your stay depends on particular indoor-air requirements.

The private hot tub is maintained year-round and should be re-covered after each use.

Wi-Fi is provided. Ask the host about current connectivity if you need a particular speed. Private connection details are shared with confirmed guests. Connection details are shared privately with confirmed guests.

Yes. The kitchen includes full-size appliances, cookware, dishes, utensils, a coffee maker, and the essentials needed to prepare meals.

The community pool is seasonal and typically open Memorial Day weekend through Labor Day.

Yes. A grill is available for guest use; guests should follow the provided safety guidance and clean it after use.