Policy

Cancellation Policy

Direct policy reviewed September 11, 2026: a full refund within 24 hours after acceptance applies when the booking was requested at least 7 days before check-in. The arrival-based schedule allows a full refund at least 30 days before check-in and 50% at least 14 days before check-in; reservations become non-refundable after the last applicable rule expires or at check-in, whichever comes first. Your reservation uses the policy active when it was made. Review the exact terms in checkout and your confirmation.

Direct bookings

Direct policy reviewed September 11, 2026: a full refund within 24 hours after acceptance applies when the booking was requested at least 7 days before check-in. The arrival-based schedule allows a full refund at least 30 days before check-in and 50% at least 14 days before check-in; reservations become non-refundable after the last applicable rule expires or at check-in, whichever comes first. Your reservation uses the policy active when it was made. Review the exact terms in checkout and your confirmation.

Direct payment timing

The configured Direct schedule is 50% at booking and 50% 45 days before arrival, with a one-week missed-payment grace period. For stays booked closer to arrival, use the payment amounts and dates shown in checkout; split payments are not guaranteed.

Platform bookings

For reservations made through another platform, review the terms in that platform’s checkout and your reservation confirmation. Contact the host if you need help understanding which terms apply.

Travel insurance

Guests should consider travel insurance for weather, illness, schedule changes, or other events outside the refund window.